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Assoc. Prof. Dr. Sofiah Kadar Khan

Associate Professor,
School of Business and Management


  • PhD (Organisational Behaviour), November 2008 – May 2016 ,
    Universiti Tun Abdul Razak (UNIRAZAK), Jalan Tangsi, Kuala Lumpur. Subject of Study: Relationship between Organisation Culture, Leadership Style and Organisation Justice with Organisation Citizenship Behaviour: The Mediating Role of Organisation Commitment Supervisor: Datuk Seri Professor Dr. Mohd Zabid, CEO/ President of UNIRAZAK
  • Masters in Business Administration, July 2000 – July 2002 ,UNITAR, Kuala Lumpur
  • Bachelors in Business Administration (Hons), July 1990 – July 1994, Universiti Utara Malaysia, Sintok, Kedah

Research Interest

  • Organizational Citizenship Behaviour
  • Employee Wellness
  • Leadership style
  • Job Burnout
  • Work Life balance
  • Organizational Culture

Teaching Interests

  • Organizational behaviour
  • Leadership
  • Organizational Change and Development
  • Management Studies
Teaching and Research Experience
  • Universiti Tunku Abdul Rahman (UTAR), Kampar, Perak

    Assistant Professor,, Faculty of Business and Finance, December 2007 – October 2017

    • Leading subjects and lecturing on subjects : Leadership and Teambuilding, Organisation Behaviour,  Management Principles, Organisational Development
    • Supervising students for Final Year Projects
    • Preparing Unit Plan for related subjects and examination question papers
    • Publishing research on areas related to organisational behaviour
    • Presenting conference papers in areas related to organisation behaviour
    • Managing internal grant for projects

    Cosmopoint College of Technology, Ipoh, Perak

    Programme Coordinator for E Business Department and Lecturer, April 2003- November 2007

    • Setting up the E Business Department and liaising with documents preparation
    • Provide counselling for underperforming students
    • Attend marketing road shows to promote the college
    • Lectured in subjects : Introduction to Management, Customer Relationship Management, E Marketing, Introduction to Sales Management, Business Organisation
    • Preparing LAN Documentations ( National Accreditation Center) for audit
    • Assisting other Department – E Secretary in lecturing for  Organisation Behaviour, Public Relations, English for ICT, Personal Development and Public Speaking

    Kolej Utama Perak, Ipoh, Perak

    Head of Professional Studies and Marketing Department, June 1999 – August 2002

    • Lead the marketing team in development of strategies for marketing
    • Lead the academic department in maintaining and increasing students enrolment
    • Liaising with principal of college on introduction of new programmes
    • Lead team in academic affairs of exam scheduling and paper vetting
    • Lectured in Management and Marketing subjects : LCCI Marketing, ABE Diploma 1, ABE Diploma 2, NCC Diploma

    Institut Sarjana, Ipoh , Perak

    Lecturer, August 1996 until June 1999

    • Lectured in Marketing  and Management Diploma courses
    • Lectured management related subjects under Bachelor Degree Program under Thames Valley University, University of South Queensland

    Carsem (M) Sdn Bhd, Ipoh, Perak

    Total Quality Management Facilitator (TQM) and Trainer, August 1995 – August 1996

    • Promote TQM practices in Integrated Circuit Department among staff
    • Conducted training for executives  on practices and methodology of TQM
    • Prepared TQM manuals(5S, Problem Solving Techniques)
    • Monitoring and preparing reports on quality Front Line and End Line of Production
    • Coordinated and facilitated project team meetings
    • Coordinated and facilitated People Empower Team (PET)  meetings
    • Conducted benchmarking activities with Motorola , Nilai and Intel, Penang

    Informatics College, Ipoh, Perak

    Lecturer, August 1994 – August 1995

    • Lectured in Business Communication and Business Organisation ( Diploma Level)
    • Lectured in Marketing subjects for Twinning Programme with University of South Queensland, Australia
Conference Proceedings
  • Sustainability Seminar 2020: Building Resilience in the Pandemic Era ( Invited Speaker), Universiti Malaysia Sabah and National Institute of Technology, Fukushima College, 7th October 2020, ‘ Job Burnout: Building a Resilient Workforce”

  • Sustainability Seminar 2019:Towards Sustainable Tourism in Malaysia ( Chairperson/ Speaker), Quest International University Perak and Universiti Malaysia Sabah , 20th August 2019, “Organisation Citizenship Behaviour Towards Sustainable Human Resources”

  • 6th Regional Conference on Campus Sustainability, National Institute of Technology, Fukushima College, Japan, 26th to 27th March 2019, “Organization Citizenship Behaviour towards Sustainability: The Case of Perak and Sabah hotels (A Theoretical Review)”, Sofiah Kadar Khan, Datu Razali, James Elin &  Jennifer Kim Lian  Chan
  • Sustainability Seminar 2018 : Towards Sustainable Society, Kota Kinabalu 17th September 2018, Faculty of Business, Economics and Accountancy, “ Sustainability of Academics Occupational Commitment in the Workplace: The Importance of Supportive Culture”,  Sofiah Kadar Khan ( Invited Speaker) , Universiti Malaysia Sabah, Sabah.
  • MAG Scholar Conference ( Sarawak Research Society) , Uplands Citadines, Kuching, 22nd– 24th June 2018,  Affective Commitment and Organization Citizenship Behaviour: Elevating the Agenda for  Employee Wellness, Sofiah Kadar Khan  & Mageswari  Kunagasegaran.–
  • International Symposium on Applied Structural Equation Modelling, Hilton Kuching,10th to 14th October 2017, The Impact of Leadership Style and Innovative Culture on Positive Work Behaviours: Is Interactional Justice a Missing Link?, Sofiah Kadar Khan, Mumtaz Memon and T.Ramayah, Best Paper Award.
  • 4th Regional Conference on Campus Sustainablity 2017, Universiti Malaysia Sabah, Malaysia, 6th to 7th April 2017, The Effect of Emotional Exhaustion, Work Life Balance and Supportive Organisational Culture on Organisational Citizenship Behaviour: The Mediating Role of Occupational Commitment ( A Theoretical Review, Sofiah Kadar Khan and I Chi Chen., Best Paper Award
  • 3rd International Conference on Business, Accounting , Finance and Economics (BAFE,2016), UTAR, 5th October, 2016,The Importance of Socialization Practices towards Expatriate’s Anxiety and Turnover in Malaysia, Shanthi Nadarajah, Nur Zahiyah Othman, Nurulnissa Ahmad Kamil, Sofiah Kadar Khan and Associate Prof. Dr. Anees Janee Bin Ali Hamid.
  • 3rd International Conference on Business, Accounting, Finance and Economics ( BAFE 2016), UTAR , 5th October ,2016, A Study of Organisation Citizenship Behaviour Among Teachers in International Schools, Sofiah Kadar Khan and Tang Wei Pang
  • 2nd International Social Science Conference,  UITM Perlis, 2016,A Study of Organisation Citizenship Behaviour, Job Autonomy and Organisational Resources Towards Organisation Commitment in Private Schools in Malaysia  Sofiah Kadar Khan, Raja Kumar and Lionel Keith
  • 10th Asian   Academy of Management International Conference, Universiti Sains Malaysia, 2013,Organisation Citizenship Behaviour among Private Healthcare Practitioners in Malaysia ,Sofiah Kadar Khan.
  • 5th International Conference in Business and Management, Universitas Indonesia, Depok, Indonesia,2012A Study of Organisation Citizenship Behaviour among  Malaysian Academics: Conceptual Paper ,Sofiah Kadar Khan and  Mohd Zabid Rashid , Award : Best Presenter Award
  • 2nd International Conference on Business and Economic Research, 14 – 16 March 2011, Langkawi, Kedah, The Intercultural Training and its Impact on Academic Expatriates Adjustment And Performance in Malaysia : A Literature Review And Proposed Structural Model., Shanti Nadarajah, Nurulnissa & Sofiah Kadar Khan
  • 2nd International Colloquium on Business &   Management (ICBM)/International Conference on  Business & Management Education (ICBME),17th-20th November 2008, the Bangkok Palace Hotel, Bangkok, Thailand,A Causes of Stress among Teaching Community and Coping Strategies : A Case Study of Private Colleges in Ipoh, Perak.,Sofiah Kadar Khan
Selected Publications
    • Experiences of International Tourists with Healthy Signature Foods: A Case Study in Malacca: Mageswari Kunasegaran, S.Mostafa Rasoolimanesh and Sofiah Kadar Khan, British Food Journal, November 2019 ( Accepted)
    • Front line managers and employee outcomes: The role of interactional justice and supportive culture: Kenneth Cafferkey, Keith Townsend and Sofiah Kadar Khan, International Journal of Employment Studies, Volume 27, Issue 1, April 2019
    • Team Resource Management Perception under Managerial Coaching Skills and Organizational Climate: Cross-Level Analysis in Taiwan’s Hospitals”,  Chen I-Chi, Sofiah Kadar Khan, Lin, Chih-Hsuan, The Health Care Manager(Scopus Q3 indexed) , 2018 (Accepted)
    • The Impact of Leadership Style and Innovative Culture on Positive Work Behaviours: Is Interactional Justice a Missing Link?, Sofiah Kadar Khan, Mumtaz Memon and T.Ramayah, International Journal of Business and Society(Scopus Indexed) , Vol. 19, Number 3, 2018. (Accepted)
    • The effect of emotional exhaustion, work life balance and supportive organisational culture on organisational citizenship behaviour : The Mediating role of occupational commitment ( A Theoretical Review), Journal of BIMP-EAGA Regional Development, Universiti  Malaysia Sabah, Volume 3. Number 1, 2017.
    • The Role of Organisation Commitment in Enhancing Organization Citizenship Behaviour: A study of Academics in Malaysian Private Universities, International Journal of Economics and Management( Scopus Indexed), Universiti Pertanian Malaysia, Sofiah Kadar Khan , Mohd Zabid Rashid  & Lionel Keith Vytialingam, Vol.10, Issue 2,pp 221-239, December 2016
    • A Study of Organisation Citizenship Behaviour, Job Autonomy and Organisational Resources Towards Organisation Commitment in  Private Schools in Malaysia, Sofiah  Kadar Khan,  International Academic Research Journal. ISSN : 2289-8441, April 2016
    • The  Factors  Affecting  Organization Citizenship Behaviour  : A Study  In The Fitness Industry, Sofiah Kadar Khan, International Journal Of Recent   Advances in Organisational Behaviour and Decision Sciences., ISN: 2311-3197,JUNE 2015
    • The Mediating Effect Of Organisation Commitment To Relationship  With Organisation Citizenship Behaviour, Sofiah Kadar Khan & Mohd Zabid Rashid, International Journal Of Recent   Advances in Organisational Behaviour and Decision Sciences. ISN 2311-3197,JUNE 2015
    • Factors Affecting Customer Retention Among Fine Dining Restaurants In Penang, KL and Johor, Padmashantini, Gengeswari & Sofiah Kadar Khan, Global Journal Of Emerging Trends in E Business, Marketing and Consumer Psychology, ,ISN 2311-3170,JUPITER GLOBAL BUSINESS RESEARCH FZE,May 2014
    • The  Factors Affecting Organisation Citizenship Behavior in Banking Industry, Sofiah Kadar Khan, International Journal of Management Science, Vol 1 Part 5,pg 178-192, Nov 2013
    • The Mediating Effect Of Organisational Commitment in The Organisational Culture, Leadership and Organisation Justice Relationship with OCB ,Sofiah Kadar Khan & Mohd Zabid Rashid, INTERNATIONAL JOURNAL OF BUSINESS AND SOCIAL SCIENCE,Vol 3, Part 9,pg 83-92,2012.(45 Google Citations)


    • Organisational Commitment as a Channel to Cultivate Organisation Citizenship Behaviour, Management Magazine, Malaysian Institute of Management Periodical Magazine, September 2016
    • The Organization Citizenship Behaviour , Management Magazine, Malaysian Institute of Management Periodical Magazine, July – September 2010, Vol 45, No:3
    • Organization Citizenship Behaviour and  Leadership , Management Magazine, Malaysian Institute of Management Periodical Magazine, October 2014, Vol 49, No:3.

    Paper Reviewer:

    • Using Food Choices Motives to Model Pakistani Ethnic Food Purchase Intentions Among Tourists, British Food Journal, Asian Journal of Business Research, January 2018
    • A Study of Emotional Intelligence and the Relationship with Organizational Citizenship Behaviour in the Hotel Industry, January 2018
    • Intrinsic Motivation In Influencing Knowledge sharing participation among academics, International Journal of Business and Society (Scopus), September 2018.
    • Online Channel Adoption for Financial Products, Asian Journal of Business Research, June 2018
    • A Study of Benevolent Leadership in Hotel Industry Malaysia, MAG Scholar Conference, June 2018
    • Determinants of customer Loyalty: A Review and Future Directions, Asian Journal of Business Research, January 2018
    • Comparative Analysis of Purchasing Decision Making between Swiss Customers and Chinese Customers of cosmetics, Asian Journal of Business Research, December  2017
    • Hierarchical model of internal marketing to predict employee satisfaction and turnover intention. Journal of Applied Structural Equation Modelling(JASEM), November 2017
    • Chinese Native Brands Development Roadmap on the World Stage, Asian Journal of Business Research, November 2017
    • Impact of Attitudinal Dimensions of Professionalism on Employee Satisfaction and Organizational Commitment at Five Star Hotels in Baku, Revista Brasilera de Gestao de Negocious, 2016
    • Authentic Leadership as a Contemporary Leadership Model Applied in Nigeria, African Journal of Economic and Management Studies, 2016
    • Creating good citizen through ethical value, Universiti Kebangsaan Malaysia, Jurnal Pengurusan, 2014

    Editorial Committee:

    • 2018 MAG Scholar Conference Editorial Committee Member
Continuous Professional Development Talks
  • Topic: Creating Proactive Team Members, 25th August 2017, Malaysian Institute of Management
  • Topic: Creating Proactive Team Members, 19th October 2017, Habib Jewels Sdn Bhd
  • Invited speaker :
    • Sustainability Seminar 2018: Towards Sustainable Society, Faculty of Business, Economics and Accountancy, “ Sustainability of Academics Occupational Commitment in the Workplace: The Importance of Supportive Culture”,  Sofiah Kadar Khan, Universiti Malaysia Sabah, Sabah.
  • Visiting Professor :
    • Attached to Faculty of Business, Economics and Accountancy, Universiti Malaysia Sabah, 17th September 2018 – 29th September 2018
  • UTAR INTERNAL FUND, 2016-2017, Principal Investigator Topic: The Effect of Work Life Balance and Emotional Exhaustion towards Organisation citizenship behaviour RM 31,000
  • UTAR INTERNAL  FUND , 2011-2012, Principal Investigator Topic: The Mediating Role of Organisational commitment towards organisational citizenship behaviour among academics in Malaysia. RM 5,000
Additional skills and certifications
  • AMERICAN COUNCIL ON EXERCISE, Certified Personal Trainer, REF: T 155982 since 2010
  • ZUMBA INSTRUCTOR NETWORK, Certified Zumba Fitness Instructor, May 2012
  • ZUMBA BASIC 2 TRAINING, March 2013
  • ZUMBA PRO SKILLS, December 2013
  • ZUMBA SENTAO, February 2014
  • METAFIT Certified Coach, 28th May 2016
  • Delegate for   Asia Fitness Convention- ,7th – 9th October, Bangkok, Thailand and 6th to 8th October 2017
Community service And Experience In Fitness Industry
  • METAFIT Instructor among employees and staff in UTAR , January – August 2017
  • Promoted Zumba Fitness for Perak Women for Women Society for International Woman’s Day on 6th March 2015, Impiana Hotel, Ipoh
  • Promoted Hundred Minutes to Health, Pantai Medical Center, Manjung, October 2015
  • ZUMBA FITNESS TRAINER FOR Universiti Tunku Abdul Rahman   for staff and students at university  from  January 2015 – September 2015 under Center of Extension of Education
  • July 2012- April 2015 ,  Zumba Fitness Instructor with Fitness Embassy, AEON CITY Ipoh
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